Digital accessibility assessments
Examine the journeys people need to complete, not only individual pages.
Explore this service02 / Accessibility
Built environment and service access
Follow the complete experience of arriving, navigating and participating.
From your priorities to a practical scope
Follow the complete experience of arriving, navigating and participating.
Review agreed aspects of the route through a facility and its services, from arrival information and entrances to circulation, signage and customer interactions. Record observable barriers and identify where technical measurements, professional design or a more detailed site investigation are needed.
What you receive
The final scope is agreed with your team. A focused engagement can include:
- Site review scope and observations.
- Barrier register organized by location and user journey.
- Action priorities and specialist referral requirements.
Picture the deliverable.
ILLUSTRATIVE OUTLINE
Built-environment access review
An illustrative outline for documenting the experience of moving through a site and planning further technical work.
Route and area inventory
Arrival points, entrances, circulation routes and service areas included in the visit.
Observed conditions
Location-specific barriers, permitted photographs and measurements relevant to the agreed criteria.
Options for improvement
Operational changes, potential physical work and questions for qualified design or construction professionals.
An example to help you discuss the scope. The final methods, contents and responsibilities are agreed in your proposal.
Download this sample outline (.txt)A useful starting point.
Gather what is already available. We can help identify gaps during scoping; a complete package is not required to start a conversation.
- Site locations, access arrangements and the areas to include.
- Available non-sensitive floor plans and a summary of planned renovations.
- A facilities contact and any restrictions affecting a visit.
What we agree before starting.
- A visual access review does not replace engineering, building-code or permit review by qualified parties.
- Intrusive testing, construction drawings and installation are excluded unless separately agreed.
Connected to the bigger picture
Bring digital, physical and workplace accessibility into one practical conversation. We help scope assessments, identify barriers in services and environments, and organize remediation around impact, urgency and feasibility. Assessment methods and the standards in scope are agreed at the outset; recommendations do not imply certification.
Explore accessibilityThe way we work
Clear steps. Shared understanding.
We shape each engagement around your starting point, your capacity and the decisions ahead. Responsibilities, methods and deliverables are confirmed before work begins.
Request an assessmentDefine sites, digital journeys, audiences and assessment criteria.
Review information, assess representative tasks and gather relevant user feedback.
Document barriers, their effects and recommended remediation.
Prioritize work, establish ownership and plan verification after changes.
Before we begin
Your questions, considered.
Does an audit certify legal compliance?
No. An audit documents findings against the agreed criteria and within a defined scope. Legal obligations, technical standards and certification programs are distinct; any required legal or regulated professional review is identified separately.
Can digital and physical accessibility be assessed together?
Yes, when the scope calls for it. We can connect online information, booking or service journeys with the experience of arriving at and using a physical location. The appropriate specialists are identified for each area.
Can you help after the assessment?
The engagement can include remediation planning, procurement support and implementation coordination. Specialist design, construction, testing or installation is scoped and assigned to appropriately qualified providers where required.
THE NEXT STEP STARTS WITH A CONVERSATION
Request an assessment